Privacy Policy
Last Updated: June 2026
1. Introduction
Welcome to Widgetin. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, use our platform, or embed our widgets, and tell you about your privacy rights.
2. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes email address and profile name when you register an account.
- Content Data: includes the knowledge base items, FAQs, and API Keys you provide to the platform.
- Usage Data: includes information about how you use our website and services, as well as the chat logs generated by your website visitors interacting with the widget.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide, operate, and maintain our Service.
- To process and complete transactions, and send related information including purchase confirmations and invoices.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To send prompts and relevant context to our third-party LLM providers (e.g., Google Gemini) to generate responses for your chatbot.
4. Third-Party Services (Data Processors)
To provide the AI chat capabilities, we transmit necessary data (such as visitor questions and your specific knowledge base snippets) to our AI infrastructure partners, specifically Google (Gemini API). We do not use your data or your visitors' chat data to train global AI models. Please refer to Google's Privacy Policy for more information on how they handle API data.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We securely store your custom API keys and do not expose them to the public frontend of your widgets.
6. Data Retention
We will only retain your personal data and chat logs for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to provide analytics to you inside the dashboard.
7. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at our provided support channels.